Trans Awareness Training for Spas

A comprehensive, bespoke course specifically developed for spa therapists and professionals which can be delivered online or in person.

 

Perfect for:

  • Spas and individual spa therapists who want to offer a top level of service to all their clients, including those who are trans and/or non-binary

  • Businesses that wish to support their staff with a strong understanding of how to properly accommodate a trans client

  • Spas that wish to support and properly accommodate their trans and/or non-binary staff

  • Businesses that wish to tap into a new market by offering new trans clients a superior experience

 

Course description.

Spa therapists and professionals have a strong understanding of what constitutes a 5-star client experience.

As a spa therapist, you will be accustomed to respecting a client’s privacy and autonomy, accommodating their needs in regards to their body, and ensuring their experience is as relaxing, vitalising, and validating as possible.

This course empowers you and/or your team of spa therapists to offer the same high calibre of service to your trans and/or non-binary clients.

It will give you and/or your team the chance to learn about what being transgender, non-binary or gender non-conforming means, how to welcome and accommodate a trans person, and how to navigate any challenges or worries you might have.

The course is led by industry veteran Sam Marshall. It includes spa-specific accommodations and solutions for offering an incredible service to your trans clients.

Delivered virtually or face-to-face, this course empowers therapists with the knowledge and tools to offer a high standard of service and care to their trans clients.

 

This course covers:

  • the gender, sex and identity spectrum

  • a breakdown of the LGBTQIA+ acronym (including what each letter stands for!) and an exploration of the trans umbrella and the identities that exist within it

  • exploration of pronouns and titles, including how misgendering works and how to avoid invalidating someone’s identity

  • what body and gender dysphoria are, and how to use appropriate, affirming language to ensure your client feels safe and validated

  • information on employment law relating to trans and non-binary staff and clients

  • how to de-gender your services and client approach to ensure greater accessibility for all

  • what to do and what not to do when welcoming, accommodating and providing a service to a trans or non-binary client

  • how to confidently greet and take bookings from people who may be transgender, non-binary or exist outside the gender binary

  • managing the client’s journey through the spa, such as accessing wet areas, etc.

  • how to accommodate non-surgical enhancements, such as wigs or chest binders

How the course works.

 

  • The course is either carried out online, via a secure, private Zoom link or in person at your premises (or alternative training space).

  • The course can last from 90 minutes for an overview or 3 hours/half day for a full, comprehensive session. There will be multiple comfort breaks throughout.

  • The course is carried out live by our expert trainers who are available to answer your questions in-session.

What do you gain?

Apart from ensuring that your business is able to better serve and accommodate trans people and other members of the LGBTQIA+ community, there are many additional benefits too.

  • After completing the training, you and/or your team will feel confident in creating a welcoming and validating experience for your trans clients.

  • Spa therapists in attendance will have the clarity, tools and practices necessary to offer an excellent level of service to their trans clients.

  • Businesses will have better resources and knowledge of how to accommodate and support spa therapists and team members who are trans and/or non-binary

  • Be Trans Aware will provide guidance on policy statement guidelines and how to create effective and clear diversity, equity and inclusion statements and policies, benefiting both staff and guests.

  • You’ll gain insight into how your treatment list could be limiting your sales, and how to adjust it to be more inclusive so you can enjoy more repeat business.

  • Spa therapists in attendance are now essentially trained specialists, who can operate within your spa with advanced expertise and facilitate a flawless client journey for transgender and non-binary guests.

  • Ensure your booking systems are inclusive, encouraging additional business.